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    Frequently Asked Questions

    How can I place an order?

    You can order online at permawrap.com, by calling 866-297-5079; or by faxing 763-428-4821.

    Do you ship outside the United States?

    Yes, PERMA-WRAP™ ships internationally. For all international orders (outside of the United States and Canada) please email PERMA-WRAP™ for more information at sales@permawrap.com or by calling sales at 866-297-5079. Any import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country.

    What is the average shipping time?

    Shipping is 3-5 business days depending on how far you are from our shipping hub (and inclement weather). For overnight shipments, orders must be in by 2pm central time Monday-Thursday (for Overnight Saturday delivery contact us for price). Shipments up to 10lbs may go overnight. If you have questions about a shipment or it is taking longer than you expected, please call us at 866-297-5079. For next day air, please select Express Shipping at checkout (Express Shipping fee will be applied).

    What are the shipping costs?

    Shipping is based on weight, distance and size. You can get an estimated shipping charge by putting the items you want in your cart, inserting your zip code and then clicking "Estimated Shipping."

    Will I have to pay taxes?

    Unless you have a tax exempt form on file with PERMA-WRAP™, you are responsible for paying any taxes, duties and/or customs fees charged by your state or local government. Import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country.

    What if I need to return an item?

    Please contact PERMA-WRAP™ at 866-297-5079 for prior authorization, as returned merchandise must have a PERMA-WRAP™-issued RMA number clearly marked on the exterior of the shipping carton, or it will not be accepted.

    Can I pick my order up at your store?

    Yes, you can call ahead to place your order for in-store pickup. Give our warehouse around 2 hours to get your order ready. The warehouse is open Monday through Friday, 8am - 4pm Central Standard Time. Place your orders before 2pm to avoid any delays.

    What if my items are backordered?

    We will call or e-mail you if you have ordered products that are not in stock. We will let you know the estimated time they will arrive and we will process and ship the order as soon as the item comes in.

    Do you have financing?

    PERMA-WRAP™ has in-house financing (through parent company, GNE) and through PayPal's BillMeLater. To use GNE financing, call us at 763-428-5084 to get a GNE account number before checking out. To use BillMeLater, choose PayPal as your checkout service during the checkout process, select the BillMeLater option, enter two pieces of information, accept the terms and get a decision in seconds.